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These terms govern the use of therapy services provided by Mindful Track Therapy. By scheduling or attending a session, you agree to these conditions. We, Mindful Track Therapy reserve the right to change the content of these terms and conditions.
1. Services Offered
Mindful Track Therapy provides tailored, evidence-based therapy, including but not exclusively, Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing Therapy (EMDR), Acceptance and Commitment Therapy (ACT), Mindfulness Based Cognitive Therapy (MBCT). Sessions are offered individually. A complimentary 15-minute initial consultation is available.
2. Booking and Payment
- Booking: Schedule sessions via our online platform or by emailing mindfultracktherapy@gmail.com.
- Payment: Full payment is required upfront to confirm bookings, processed securely through Stripe or bank transfer (details provided upon request).
3. Cancellation and Rescheduling
Cancellations or rescheduling require at least 48 hours’ notice to avoid fees, per our Cancellation Policy. Late cancellations incur a 50% session fee, and no-shows are charged the full fee.
4. Confidentiality and Data Protection
All sessions are confidential, and personal data is managed in accordance with our Privacy Policy, compliant with the General Data Protection Regulation (GDPR).
Confidentiality Policy
All information shared within therapy sessions is treated with the highest level of confidentiality in accordance with professional and ethical standards. Information will not be disclosed to any third party without your prior consent, except under specific circumstances where we have a legal, professional, or ethical obligation to do so.
In line with our duty of care as mental health practitioners, confidentiality may be broken if:
- You disclose, or we have reasonable grounds to believe, that your life or wellbeing is at risk.
- You disclose, or we have reasonable grounds to believe, that another person’s life or wellbeing is at risk.
- Information is revealed regarding a criminal offence that has been committed in the past, or an offence that may be committed in the future.
In such cases, relevant information may need to be shared with appropriate third parties or statutory services to ensure safety and compliance with the law. Wherever possible, you will be informed if such disclosure becomes necessary, unless doing so would increase the level of risk.
If you have any concerns about the limits of confidentiality, or would like further clarification on this policy, please raise this during your initial consultation.
5. Client Responsibilities
Clients are expected to:
- Arrive punctually - late arrivals will shorten the session’s time.
- Ensure a private, distraction-free environment for online sessions.
- Engage actively for effective therapy.
- Seek immediate emergency services for suicidal thoughts or self-harm, not through Mindful Track Therapy.
6. Therapist Responsibilities
Mindful Track Therapy therapists will:
- Deliver professional, high-quality therapy.
- Uphold confidentiality per ethical standards.
- Protect client data in line with GDPR.
7. Disclaimer and Liability
Our therapy services support mental well-being but are not a substitute for medical care or advise. Outcomes are not guaranteed, and Mindful Track Therapy are not liable for clients’ decisions or actions resulting from therapy. All content published is for reflection and psychoeducation purposes, not a substitute for professional care. Mindful Track Therapy are not responsible for the content of the third party publicly available pages embedded in the content of this website. We, Mindful Track Therapy may change the content of this website at any point.
8. Crisis and Emergency Support
Mindful Track Therapy does not offer emergency services. For crises in the UK, please contact:
- Samaritans: 116 123
- NHS 111: 111
- Emergency Services: 999
9. Governing Law
These terms are governed by the laws of England and Wales, and by engaging with Mindful Track Therapy, you consent to this jurisdiction.
Effective from August 2025
At Mindful Track Therapy, we value your time and commitment to your wellness journey. We understand that life can be unpredictable, and plans may need to change. To ensure we can continue providing quality care and accessibility for all clients, we have outlined our cancellation policy below in a clear and straightforward manner.
Cancellation or Rescheduling
48-Hour Notice Requirement
To cancel or reschedule your appointment, we kindly request at least 48 hours' notice. This allows us to offer the appointment slot to another client in need of our services.
Cancellations with Less Than 48 Hours' Notice
If you cancel or reschedule with less than 48 hours' notice, a fee of 50% of the session cost will be charged. To avoid this fee, please contact us as soon as you know a change is needed.
No-Show Policy
If you miss a scheduled session without prior notification (a "no-show"), the full session fee will be charged. This policy helps us maintain fairness and availability for all clients while respecting the time reserved for your care.
Exceptions for Unforeseen Circumstances
We recognise that emergencies, such as sudden illness or family matters, can occur. In these situations, please reach out to us as soon as possible. We will review exceptions to this policy on a case-by-case basis with compassion and understanding.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please:
- Email us directly at mindfultracktherapy@gmail.com
- Use the secure booking system provided on our website.
For timely processing, we kindly ask that you use these methods, as cancellations made through other channels may not be received promptly.
Our Commitment to You
This policy allows us to maintain a reliable schedule and provide high-quality care to all our clients. We appreciate your cooperation and understanding in helping us create a supportive and accessible environment for everyone.
If you have any questions about this policy, please don’t hesitate to contact us. Thank you for choosing Mindful Track Therapy for your wellness journey.
Effective from August 2025
At Mindful Track Therapy, safeguarding your privacy is paramount to us. This policy details how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR). By engaging with our services, you agree to the practices outlined below.
Information We Collect
We gather the following personal data from clients and website visitors:
- Personal Details: Name, email, phone number, and information provided during contact, booking, or subscription.
- Payment Data: Information required for secure payment processing, handled by trusted third-party services.
- Therapy-Related Information: Sensitive health and well-being data shared during sessions.
- Website Analytics: Data on website interactions, including IP address, browser type, and cookies for functionality and analytics.
How We Collect Information
We collect data through:
- Direct Interaction: Via contact forms, emails, or therapy session bookings.
- Third-Party Platforms: Secure systems like Calendly (booking) and Stripe (payments).
- Cookies: Used to enhance website performance and analyze usage, manageable via browser settings.
How We Use Your Information
Your data is used to:
- Deliver personalized therapy services.
- Manage appointments, payments, and communications.
- Comply with legal and regulatory obligations.
- Enhance our website and services through analytics.
Data Protection Measures
We prioritize your data security by:
- Encrypting sensitive information.
- Using secure third-party payment processors.
- Restricting data access to authorized personnel only.
Data Sharing
We do not sell or share your data for marketing. We may share data with:
- Payment Processors: Stripe for secure transactions.
- Booking Platforms: Calendly for appointment management.
- Legal Authorities: As required by law. Review third-party privacy policies: Stripe, Calendly.
Google Analytics
We use Google Analytics to understand website usage. Cookies collect anonymized data, such as visitor numbers and page views, stored on Google’s U.S. servers. You can opt out via Google’s opt-out tool or review Google’s Privacy Policy.
Cookies Policy
Cookies are small files enhancing website functionality. We use:
- Essential Cookies: For core website operations.
- Analytical Cookies: To improve user experience via anonymized data.
- Functional Cookies: To personalize your experience.
Third-Party Cookies: Google Analytics cookies track usage. Manage cookies via browser settings or learn more at www.allaboutcookies.org. By using our site, you consent to cookies, with options to adjust preferences.
Your GDPR Rights
Under GDPR, you have rights to:
- Access, correct, or delete your data.
- Restrict processing or request data portability. Contact us at mindfultracktherapy@gmail.com to exercise these rights.
Data Retention
Therapy-related data is retained for 7 years post-session for continuity and compliance. You may request earlier deletion, subject to legal requirements.
Policy Updates
We may revise this policy, with changes posted here and marked with an updated effective date.
Contact Us
For questions or concerns, reach us at mindfultracktherapy@gmail.com.
Effective from August 2025

Location

1 Harestone Hill, CR3 6SX

Contact

mindfultracktherapy@gmail.com

(44) 075 955 44 69

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© 2025 Mindful Track Therapy

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