FAQs - Your Therapy Questions Answered

Starting therapy can bring up a lot of questions…

Here you’ll find everything you need to know about online CBT, EMDR, and mindfulness-based therapy at Mindful Track Therapy, including how sessions work, costs, and what to expect.

Starting therapy

  • This is very common — and completely okay.

    You don’t need to arrive with a clear plan or the “right” words. Many people start therapy feeling unsure how to explain what’s going on, or even what they’re feeling.

    Part of my role is to gently guide the conversation and help you make sense of your experience. We can start wherever feels easiest — whether that’s something recent, a general feeling, or simply “I don’t know, I just feel overwhelmed.”

    Over time, therapy helps you put words to your thoughts and emotions in a way that feels manageable and safe.

    There’s no pressure to perform or get it right — we go at your pace, together.

  • Yes — research consistently shows that online therapy is just as effective as in-person therapy for many difficulties, including anxiety, depression, trauma, and stress.

    For many people, working online actually makes therapy feel more accessible and comfortable. Being in your own space can help you feel safer, more at ease, and better able to open up at your own pace.

    I use approaches such as CBT, EMDR, ACT, and mindfulness in a way that is fully adapted for online work. Sessions are structured, collaborative, and tailored to your needs, just as they would be in person.

    What matters most is not the format, but the quality of the therapeutic relationship and feeling understood — and this can absolutely be created online.

  • You can use direct online booking link to book your free introduction call or contact me directly via web form, email or phone.

Sessions and treatment

  • The process is as follows:

    • Familiarise yourself with the offer and terms of conditions of the website

    • Book your free 15 minutes telephone consultation

    • Read, sign and return your therapy agreement

    • Attend your initial session to discuss your difficulties (this is a great opportunity to get to know each other too, so please feel free ask any questions which would make it easier for you!)

    • During your first session(s), we create a plan of action as based on your goal(s) and intentions and supported by a therapeutic document called formulation (map of your difficulties) . We can also decide on how many sessions would be advisable or you would feel comfortable with going forward.

    • We then agree on the time and date of your further sessions (this is particularly helpful in the context of our cancellation policy).

    • We continue working together, regularly evaluating your needs, progress and feedback in order to support us in collaborative decision making on your treatment focus and duration.

  • Individual therapy: 50 minutes

    Couples Therapy: 60-75 minutes

    Supervision: 60 minutes

  • That really depends—there’s no single answer. For some people, even one session of therapy can bring real insights and initiate changes. For others, especially when working through deeper or longer-term challenges, therapy may continue for several months or even years.

    As a general guide, the more difficulties someone is facing—whether in terms of severity, how long they’ve been present, or the impact on daily life—the more sessions may be helpful. But every person’s journey is unique, and therapy can be tailored to your needs.

    Talking therapy can be offered in different ways:

    • Long-term therapy – for more complex issues such as trauma, PTSD, grief, or relationship and attachment difficulties.

    • Short-term therapy – for focused challenges like panic attacks, stress, or a single episode of depression.

    • Very brief therapy – research has shown that even a few sessions of ACT for example, can help people connect with what matters, be more present, and handle life’s ups and downs with greater flexibility. In many cases, you’ll learn skills you can keep using on your own, becoming your own ACT “therapist” as new challenges arise.

    So bottom line answer is - it varies depending on your needs and goals. We will review these regularly alongside your progress to make that decision together going forward.

Fees, payment and insurance

  • Payment can be made via bank transfer or through a Stripe payment link, available from here or upon request.

    Please note that payment is required in advance in order to secure your booking. Provisional bookings that remain unpaid will be removed 48 hours before the scheduled session.

  • It’s a very valid question — and one many people wonder about.

    A therapy session is not just the 50 minutes we spend together. Behind the scenes, there is a significant amount of ongoing work that supports you and ensures therapy is safe, ethical, and effective.

    This includes regular clinical supervision (a professional space where I reflect on my work and ensure I’m offering the best possible care), continued professional development and training, accreditation requirements, and professional insurance. These are all essential parts of maintaining a high standard of practice.

    There is also the quieter, less visible aspect of the work — holding you in mind between sessions, reflecting on what we’ve discussed, and considering how best to support you moving forward. This helps me stay connected to your process and offer therapy that is thoughtful and tailored, rather than generic.

    At the same time, I understand that therapy is an investment, and it’s important that it feels worthwhile and accessible to you. We can always have an open conversation about this and explore what might work best for your situation.

  • I am registered as a psychotherapy provider with Bupa, AXA Health and Aviva. If you have private health insurance, your sessions may be covered through your current policy, or through a plan that is underwritten or administered by one of these providers.

    Before booking your session, please contact your insurer to pre-authorise treatment. They will usually confirm whether therapy is covered under your plan and whether any additional steps are needed before sessions can begin.

    Your insurer may ask you to provide, or confirm:

    • your membership or policy number

    • your authorisation code or claim number

    • the number of sessions approved

    • whether you need a GP referral, specialist referral, diagnostic assessment or clinical triage first

    • whether you have an excess to pay

    • whether your policy is administered or underwritten by Bupa, AXA Health or Aviva

    Once your treatment has been authorised, please share the relevant details with me before your first appointment so we can confirm the arrangements.

    If you are unsure what to ask your insurer, you are welcome to get in touch and I can let you know what information is usually needed.

Safety and privacy

  • Yes, we are bound by strict confidentiality policies. However, in line with our duty of care as mental health practitioners, there may be circumstances where we are required to share relevant information with third parties or appropriate services. This would only occur if you disclose, or we have reason to believe, that your own life or wellbeing—or that of others—may be at risk.

    This duty extends to situations involving both current and historic risks, including the disclosure of criminal offences that may have been committed in the past or are planned for the future.

    If you have any questions or would like further clarification, please feel free to raise this with me in person during your initial consultation or drop me a message here.

  • Cancellations with less than 48 hours’ notice may be charged at the 50% session fee. We understand that life events beyond your control may prevent you from attending your planned session, however it is important to contact us as soon as possible, if you are aware that you won’t be able to make it. Please refer to our full cancellation policy available here.

  • You can find a copy of full privacy policy here.

  • Your safety matters and we as mental health professionals, have a duty of care towards all the clients we work with. Therefore we may need to ask you directly at the start or/ and review your risk on regular basis while in treatment. Unfortunately, are unable to provide a care in an urgent crisis. it is unlikely that we are going to be able to respond to your messages at short notice, therefore if you are concerned about your well-being or safety and require urgent support please contact NHS 111, 999 in an emergency, Samaritans on 116 123 or your GP out of hours service or visit your local A&E.

You don’t have to have it all figured to get in touch…

Book a free 15-minute call — no commitment, no pressure.

Book here