FAQs
Scroll down to find out answers to frequently asked questions or get in touch if you have a more specific question in mind. I would be more than happy to help.
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Yes — we use a secure, confidential video platform. Learn more here.
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Payment can be made via bank transfer or through a Stripe payment link, available upon request.
Please note that payment is required in advance in order to secure your booking. Provisional bookings that remain unpaid will be removed 48 hours before the scheduled session.
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We are a registered psychotherapy provider with Bupa, Axa Health and Aviva. Before booking your session/s, please ensure that you hold a current insurance plan (or a plan which is underwritten or administered by any of these providers). You will need to contact them to pre-authorise your treatment. You may also need to be referred by a recognised specialist, or via their diagnostic or clinical triage services.
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Individual therapy: 50 minutes
Couples Therapy: 60-75 minutes
Supervision: 60 minutes
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Yes, we are bound by strict confidentiality policies. However, in line with our duty of care as mental health practitioners, there may be circumstances where we are required to share relevant information with third parties or appropriate services. This would only occur if you disclose, or we have reason to believe, that your own life or wellbeing—or that of others—may be at risk.
This duty extends to situations involving both current and historic risks, including the disclosure of criminal offences that may have been committed in the past or are planned for the future.
If you have any questions or would like further clarification, please feel free to raise this with us in person during your initial consultation. Please refer to our confidentiality statement at the bottom of the page.
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The process is as follows:
Familiarise yourself with the offer and terms of conditions of the website
Book your session or contact us for a brief enquiry or free 15 minutes telephone consultation
Read, sign and return your therapy agreement
Attend your initial session to discuss your difficulties (this is a great opportunity to get to know each other too, so please feel free ask any questions which would make it easier for you!)
During your first session(s), we create a plan of action as based on your goal(s) and intentions and supported by a therapeutic document called formulation (map of your difficulties) . We can also decide on how many sessions would be advisable or you would feel comfortable with going forward.
We then agree on the time and date of your further sessions (this is particularly helpful in the context of our cancellation policy).
We continue working together, regularly evaluating your needs, progress and feedback in order to support us in collaborative decision making on your treatment focus and duration.
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That really depends—there’s no single answer. For some people, even one session of therapy can bring real insights and initiate changes. For others, especially when working through deeper or longer-term challenges, therapy may continue for several months or even years.
As a general guide, the more difficulties someone is facing—whether in terms of severity, how long they’ve been present, or the impact on daily life—the more sessions may be helpful. But every person’s journey is unique, and therapy can be tailored to your needs.
Talking therapy can be offered in different ways:
Long-term therapy – for more complex issues such as trauma, PTSD, grief, or relationship and attachment difficulties.
Short-term therapy – for focused challenges like panic attacks, stress, or a single episode of depression.
Very brief therapy – research has shown that even a few sessions of ACT for example, can help people connect with what matters, be more present, and handle life’s ups and downs with greater flexibility. In many cases, you’ll learn skills you can keep using on your own, becoming your own ACT “therapist” as new challenges arise.
So bottom line answer is - it varies depending on your needs and goals. We will review these regularly alongside your progress to make that decision together going forward.
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Cancellations with less than 48 hours’ notice may be charged at the 50% session fee. We understand that life events beyond your control may prevent you from attending your planned session, however it is important to contact us as soon as possible, if you are aware that you won’t be able to make it. Please refer to our full cancellation policy available here.
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You can find our privacy policy here.
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Your safety matters and we as mental health professionals, have a duty of care towards all the clients we work with. Therefore we may need to ask you directly at the start or/ and review your risk on regular basis while in treatment. Unfortunately, are unable to provide a care in an urgent crisis. it is unlikely that we are going to be able to respond to your messages at short notice, therefore if you are concerned about your well-being or safety and require urgent support please contact NHS 111, 999 in an emergency, Samaritans on 116 123 or your GP out of hours service or visit your local A&E.

